PRIVACY
POLICY

Dhivin Digital Agency ("Dhivin", "we", "our", "us") operates the website dhivin.com and provides digital marketing, web development, mobile app development, SEO, and social media marketing services. This Privacy Policy governs how we collect, process, store, and protect personal information provided by visitors and clients.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

Information You Provide Directly

• Name, email address, phone number from contact forms
• Business name and project details submitted in enquiries
• Payment and billing information for service contracts
• Communications via email, WhatsApp, or meetings

Information We Collect Automatically

Information from Third Parties

We may receive information about you from social media platforms (LinkedIn, Facebook, Instagram) if you interact with our pages or ads, as governed by those platforms' privacy policies.

We use your data strictly for legitimate business purposes:

• Service Delivery: To fulfil the services you've contracted us for, including project communication, reporting and billing
• Communication: To respond to enquiries, send project updates, and share relevant information
• Marketing: With your consent, to send newsletters, case studies, and promotional content — with easy opt-out at any time
• Analytics: To understand website performance and improve user experience
• Legal Compliance: To meet our obligations under Indian and applicable international law
• Security: To detect, prevent, and respond to fraud or security threats

We share data only when strictly necessary:

Service Providers (Data Processors)

• Google Analytics: Website analytics (anonymised data only)
• Meta Business Suite: Ad management and attribution for clients
• Payment Gateways: Razorpay/Stripe for billing (we do not store card data)
• Cloud Infrastructure: AWS, Google Cloud for hosting client projects
• Email Services: For sending project communications

Legal Requirements

We may disclose your data if required by Indian law, court order, or to protect the rights, property, or safety of Dhivin, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, client data may be transferred — and you will be notified in advance.

We use cookies to provide a better experience on our website:

You can control and delete cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality.

We retain your data only for as long as necessary:

• Client project data: 7 years (for accounting and legal compliance under Indian law)
• Website enquiries: 2 years from last contact
• Marketing consent records: Until you withdraw consent
• Analytics data: 26 months (Google Analytics default)
• Security logs: 90 days

After the retention period, data is securely deleted or anonymised.

• Right to Access: Request a copy of all personal data we hold about you
• Right to Correction: Ask us to correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, email us at support.dhivin@gmail.com. We will respond within 30 days.

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data in transit (HTTPS only)
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls — only authorised staff can access client data
• Two-factor authentication on all internal systems
• Regular automated backups with geo-redundancy

In the event of a data breach affecting your personal information, we will notify you within 72 hours as required by law.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has provided us with personal information, we will delete it immediately.

If you believe a child has submitted data to us, please contact us at support.dhivin@gmail.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to active clients
• Display a prominent notice on our website

Your continued use of our website after changes are published constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer:

For complaints related to data handling in the EU, you may also contact your local Data Protection Authority (DPA).